Policy Centre
Everything you need to know about shopping with Vivid Aromas — from returns and shipping to your privacy and our current promotions. Click any link below to go straight to the relevant page.
Our Policies
Returns & Refund Policy
Our 60-day return policy, how to request a return, exceptions, exchanges, and refund timescales.
Shipping Policy
Delivery costs, estimated timescales, UK Extended region information, and how to track your order.
Privacy Policy
How we collect, use, and protect your personal information, and your rights as a customer.
Terms of Service
The terms and conditions governing use of our website and services.
Promotions & Discounts
Special Offers & Discounts
All current promotions, discount codes, automatic offers, and the full terms and conditions that apply to them.
Get in Touch
Contact Us
Reach our customer services team by phone, email, or live chat.
All policies are kept up to date on their respective pages. Please check each page directly for the most current information.